Refund policy

Returns and Refund Policy

We hope you’re happy with your Finch Files purchase. If you change your mind, you may return eligible items within 14 days of receiving your order.

To request a return, please contact us at info@finchfiles.co.uk before sending your item back.

Returns address

Merch Network Limited
8–10 Blackburn Road
Darwen
BB3 1QJ
United Kingdom

Please do not send returns to any other Finch Files Media Ltd address.

Change-of-mind returns

Returned items must be unworn, unused and in their original condition.

Unless the item is faulty, damaged, incorrect or otherwise not as described, the customer is responsible for the cost of returning the item.

We recommend obtaining proof of postage when making a return.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, incorrect or not as described, please contact info@finchfiles.co.uk as soon as possible with your order number and details of the problem.

Where appropriate, we will arrange a replacement or refund and cover reasonable return costs.

Refunds

Once your return has been received and checked, we will confirm whether your refund has been approved.

Approved refunds will be made to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Where you exercise your statutory right to cancel the whole order, any standard outbound delivery charge paid will also be refunded where required by law. Additional delivery costs resulting from choosing a more expensive delivery option are not refundable beyond the standard delivery charge.

Exchanges

If you require a different size or colour, please contact info@finchfiles.co.uk. Availability of replacement sizes and colours cannot be guaranteed.